At Vapevapego, customer satisfaction is important to us. Please read the following carefully regarding refunds and returns.
1. Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- Products must be unused, unopened, and in original packaging.
- Due to the nature of vape products and hygiene regulations, opened or used items cannot be returned unless defective.
2. Defective or Damaged Items
If you receive a product that is defective, damaged, or incorrect:
- Contact us within 48 hours of receiving your order.
- Provide photos and a description of the issue.
- We will offer a replacement, store credit, or refund depending on the situation.
3. Non-Returnable Items
- Opened e-liquids, disposable vapes, or cartridges
- Clearance or final sale items
- Products not purchased directly from vapevapego.com
4. Refund Process
- Refunds will be processed to your original payment method within 5–10 business days after approval.
- Shipping fees are non-refundable, except in cases of our error (e.g., wrong item sent).
5. Return Shipping
- Customers are responsible for return shipping costs, unless the item is defective or incorrect.
- We recommend using a trackable shipping method.
6. Exchanges
Exchanges are offered only for defective or damaged items. For all other cases, please request a refund and place a new order.